Posts by Luke Reynebeau

Luke is Bitly's Senior Director of Customer Marketing. Passionate about building a strong customer experience across marketing platforms and channels, his expertise is in developing customer retention and satisfaction strategies. As a leading advocate of the Bitly brand, Luke's understanding of the customer journey is evident in our continuous efforts to build customer-first products. You can connect with Luke on LinkedIn and also find him hosting our educational webinars and virtual events.
Read article: Top Registration Form Best Practices for High-Converting Landing Pages
Landing Pages

Top Registration Form Best Practices for High-Converting Landing Pages

Discover top tips for effective landing page registration forms.

Read article: How Cashless Tipping Is Changing Service Payments
Customer Experience

How Cashless Tipping Is Changing Service Payments

Find out how cashless tipping works and why it’s trending.

Read article: Conversational Commerce 101: Benefits, Examples, and Use Cases
Mobile Marketing

Conversational Commerce 101: Benefits, Examples, and Use Cases

Curious about how to transition into conversational commerce? Find out here!

Read article: Connections Strategy Spotlight: Conversational Commerce
Mobile Marketing

Connections Strategy Spotlight: Conversational Commerce

Conversational commerce meets customers where they are, combining real-time messaging with convenience and personalization. Learn more!

Read article: What Is Customer Order Management, and Why Is It Important?
Customer Experience

What Is Customer Order Management, and Why Is It Important?

Optimize order management to streamline fulfillment and improve customer experience.

Read article: 6 Successful Post-Purchase Text Sequences for Ecommerce
Customer Experience

6 Successful Post-Purchase Text Sequences for Ecommerce

Maximize repeat sales with post-purchase text sequences.

Read article: 8 of the Best Post-Purchase Email Sequences for Clothing Brands
Customer Experience

8 of the Best Post-Purchase Email Sequences for Clothing Brands

Build loyalty with post-purchase emails for clothing brands.

Read article: How Does Patient-Centric Marketing Work?
Customer Experience

How Does Patient-Centric Marketing Work?

Focus on patient needs with patient-centric marketing to improve satisfaction and loyalty.

Read article: How Does KPI Tracking Improve Customer Service? (+ 10 KPIs To Track)
Customer Experience

How Does KPI Tracking Improve Customer Service? (+ 10 KPIs To Track)

Track customer service KPIs to enhance performance and improve customer satisfaction.